AI Help Desk · virtual secretary
A virtual secretary for your whole business
AI Help Desk takes every question and request, from your team and from the agents that talk to your customers. It works out what the problem really is, solves what it can from your approved documents, and turns the rest into a ticket that is sorted, prioritised and routed to the right person or department automatically, with the whole case attached. Nobody has to triage by hand.
Sound familiar?
Everyone asks the same person
The same questions
How do I, where is, who handles.
Waiting on one expert
People stall until someone replies.
Documents nobody finds
The answer exists, but no one can find it.
When it's busiest
Problems solved, not queued
Anyone on your team can raise a problem and get it dealt with at once. The assistant solves what it can and hands the rest to the right person, so experts only see the hard cases.
What it does
- Works out what the problem really is, asking only what is missing
- Finds the answer in your approved documents
- Carries out routine requests in the tools it is connected to
- Hands over to the right person with the full case, so nobody asks twice
- Keeps a record, and shows which documents are missing
- Says clearly when it does not know
- Shows the source document with every answer, so people can check it
- Access by role, so people only see what they are allowed to see
- Gets new hires answering from day one, and keeps knowledge when people leave
One place for every request
For your team, and for your customers' requests
The same engine handles both. Requests come in, get solved or routed, and are tracked until they are done.
For your team
- Answers IT, HR and maintenance questions from your documents
- Opens, sorts, prioritises and routes tickets automatically, with no manual triage
- Keeps a record and shows which documents are missing
- A helper each person can ask for drafts, call preparation and summaries
For requests your agents pass on
- Takes the request from the receptionist, sales or customer care agent
- Creates the ticket with the full conversation attached and sets its priority
- Routes it by topic and priority, and learns from past routing, so no one sorts by hand
- Tells the customer when it is done
Workflow Automation does the steps
Moves details between your tools, sends reminders and alerts, updates records and builds regular reports.
Built around your business
Nothing here is a fixed template. We shape it to how you work.
Also included
A helper each person can ask
The same approved documents also power an assistant for one person at a time. Anyone can ask it for a first draft, a brief before a call or a summary of a long document, and it works only when asked. Anything that should happen on its own, every day, is a job for Workflow Automation.
Drafts
A first version of an email or reply for the person to review.
Call preparation
A short brief from your documents before a meeting.
Summaries
Long documents and threads, boiled down.
See it in action
Shown on a discovery call
This one works behind the scenes, so we show it on a discovery call, using your own business as the example.
What changes for you
What it means day to day
Quicker answers
Staff do not wait for the one person who knows.
Fewer interruptions
Experts handle the hard cases.
Better documents
What people ask shows what is missing.
What it does for your business
Save money, save time, make money
Save money
Fewer repeat questions for your experts
Everyday staff questions get a first answer from your own documents, so your specialists are not pulled away. The calculator below shows the staff time that comes back.
Save time
Answers in seconds, not in the queue
People get an answer when they ask, and the rest goes to the right person.
Make money
Staff stay focused on customers
When staff find answers quickly, more of their day goes to customers and projects instead of waiting.
Try your own numbers
What could it give back to your team?
Enter your own figures and see the staff time that comes back. Nothing is stored, and the results update as you type.
Your help desk today
Your best estimate. We check it against your real conversations on the discovery call. UNCONFIRMED: starting figures are examples, Long and James to set
A quote from us (optional)
Enter the setup cost and monthly fee from your quote to see payback time and return. Left empty, that part stays hidden.
Staff time given back
$16,667
a month · $200,000 a year
- Tickets resolved without your team
- 2,000 a month
- Tickets sorted and routed automatically
- 5,000 a month
- Staff hours back
- 667 a month
- Cost in the first year
- $0
- Left after cost, first year
- $200,000
- Pays for itself in
- —
- Return over three years
- —
2,000 tickets resolved × 15 min + 5,000 tickets sorted automatically × 2 min, ÷ 60 = 667 hours × $25 an hour = $16,667 of staff time a month
The time is freed for harder work. It is not a promise of fewer staff. An estimate, not a promise. Return over three years = (three years of time given back − three years of cost) ÷ three years of cost.
Pricing
Scoped around your business
We agree the scope and the price with you after the discovery call. Nothing is a fixed template.
Book a discovery call
Answer staff questions without the queue
Tell us what your team asks most.