AI Customer Care · chat and voice
Customers looked after, long after the first answer
AI Customer Care answers questions from information you approve, follows up after a visit or an order and brings in a person when it matters.
Sound familiar?
Customers keep asking
The same questions, again and again
Hours, returns, delivery, repeated all day.
Follow-ups depend on memory
The thank-you and the check-in never go out.
Frustration goes unnoticed
A customer gives up before anyone sees.
When it's busiest
Looked after at every hour
Customers write when it suits them, not when you are open. The assistant answers and keeps the thread for your team.
What it does
- Answers from information you approve
- Follows up after a visit or an order
- Notices when someone is frustrated and brings in a person
- Logs every conversation with a summary
- Says it is an AI and that conversations are recorded
What happens behind the conversation
It talks, and it does the work
Customer care that ends in a result. The agent answers, then resolves the request, opens the ticket, tells the customer what happens next and checks in afterwards.
Answers and requests
Resolves what customers ask for.
- Answers from your approved knowledge base
- Order, shipping and account requests, including password help
- Looks up the status and tells the customer
- Says clearly when it does not know
Tickets and routing
Nothing gets dropped, and no one has to sort, route or prioritise by hand.
- Opens a ticket automatically and sets its priority, with no manual triage
- Routes it to the right person or department, so nobody sorts it by hand
- Keeps the customer updated until it is closed
- Hands over with the full conversation
Follow-up and records
Looks after customers after the first answer.
- Follows up after a visit, an order or a fix
- Collects feedback
- Updates customer records
- Shows which questions come up most
Takes the pressure off your team
Repeat tasks stop landing on your staff, and tickets are sorted, prioritised and routed automatically, so nobody triages them by hand. They handle the complex cases and the customers who need a person, and peak hours and busy seasons run more smoothly because every conversation is answered at once.
Built around your business
Nothing here is a fixed template. We shape it to how you work.
See it in action
Try it yourself
Ask it the question your customers ask most.
What changes for you
What it means day to day
Steadier service
Customers hear back, whatever the hour.
Fewer repeat tasks
Your team stops answering the same ten questions.
Problems seen early
Summaries show what customers struggle with.
What it does for your business
Save money, save time, make money
Save money
Answer more without adding staff
Common questions are answered without a person, so your team is not stretched as your customers grow. The calculator below shows what that could be worth to you.
Save time
Quicker answers, for customers and staff
Customers stop waiting for a reply, and your staff time goes to the harder conversations.
Make money
Customers who feel looked after come back
Fast answers and follow-ups after a purchase keep the relationship warm, which makes repeat business easier.
Try your own numbers
What could it be worth to you?
Enter your own figures. Nothing is stored, and the results update as you type.
Your customer service today
Your best estimate. We check it against your real conversations on the discovery call. UNCONFIRMED: starting figures are examples, Long and James to set
A quote from us (optional)
Enter the setup cost and monthly fee from your quote to see payback time and return. Left empty, that part stays hidden.
Staff time given back
$5,500
a month · $66,000 a year
- Tickets resolved without your team
- 1,200 a month
- Tickets sorted and routed automatically
- 3,000 a month
- Staff hours back
- 220 a month
- Customer waiting time removed
- 4,800 hours a month
- Cost in the first year
- $0
- Left after cost, first year
- $66,000
- Pays for itself in
- —
- Return over three years
- —
1,200 tickets resolved × 6 min + 3,000 tickets sorted automatically × 2 min, ÷ 60 = 220 hours × $25 an hour = $5,500 of staff time a month
The time is freed for harder problems. It is not a promise of fewer staff. An estimate, not a promise. Return over three years = (three years of time given back − three years of cost) ÷ three years of cost.
Pricing
Scoped around your business
We agree the scope and the price with you after the discovery call. Nothing is a fixed template.
Book a discovery call
Look after customers without the extra hours
Tell us what customers ask you most.