AI and automation for your business
Your customers get answers. Your team gets time back.
Mak-AI builds AI that talks to your customers and automates the work behind it: calls, chats, bookings and workflows, built around how your business runs.
A video call with our team. We start with your business, not a sales pitch.
Sound familiar?
Where the hours go
Calls go unanswered after hours. Customers wait for a reply. Your team answers the same questions every day. And someone still types data from one system into another.
It adds up.
44%
of callers to businesses never reach a person.
Source: Invoca Lead Conversion Benchmarks Report 2026, press release dated 13 July 2026.
After-hours calls
Nobody answers, and the customer moves on.
Slow replies
Leads wait hours for an answer.
Repeat questions
The same ten questions, every single day.
Manual admin
Data typed from one system into another.
What can AI do for your business?
Every message answered, nothing lost
Customers chat on your site or call. Everything lands in one shared inbox your whole team can see.
What it does for your business
Save money, save time, make money
Save money
Cover more without hiring more
AI handles the routine calls, chats and questions, so you do not need more people to keep up. Your team keeps the work that needs a person.
Save time
Hours back every week
Answers, bookings, reminders and follow-ups happen on their own, so your team spends its day on harder, more valuable work.
Make money
Fewer enquiries lost
Every call and message gets an answer, and good leads are booked in while interest is high, so more of the people who reach you become customers.
Talk to your customers
Answer, qualify and look after everyone who reaches you.
- AI Receptionist (phone and chat)
- AI Sales Assistant
- AI Customer Care
Operational automation
A virtual secretary that creates, sorts, prioritises and routes tickets automatically, and automation that runs the repeat jobs in your tools.
- AI Help Desk
- Workflow Automation
Routing
The right message reaches the right place
The assistant answers what it can and books what it can. It hands the rest to a person, with the whole conversation.
Bookings and reminders
Appointments fill your calendar by themselves
The assistant checks real availability, books the slot and sends the reminder.
Works with the tools you already use
No need to change how you work
Mak-AI connects to the calendar, inbox and records you already have. We check each one with you before promising anything.
Opens the chat window, ready to talk.
One system
How the solutions work together
Agents talk to your customers and your team. Behind them, one engine books, tracks, routes and updates, so the work is done and not only discussed.
Who asks
Who answers
What gets it done
Fits your kind of business
Built around how your industry works
You don't need an IT department. We start with how your business runs, not with the technology.
Pharmaceutical contract manufacturers
Buyer enquiries handled and logged for your team.
Cafes and restaurants
Bookings and everyday questions, without tying up staff.
Clinics
Appointment requests and routine questions. No medical advice.
Hotels and hospitality
Room and table enquiries, check-in questions and guest requests, without tying up the front desk.
Talk or type
Customers choose how they reach you
Call, chat on your site, or press the voice button and talk to Mak-AI right here. In any language you need.
Mak-AI is an AI, and conversations are recorded. It tells you both at the start.
Your discovery call is where we build one around your business.
00:42 · this call is recorded
How it works
Four steps, starting with a conversation
Audit
We look at how your business runs today and where the time goes.
Plan
We agree what to build first and how it should behave.
Build
We build it around your business, connect it to the systems you already use, and test it with you.
Run
We keep it running, watch how it performs and adjust it with you.
Clear about limits
What our agents do, and where people step in
What they do
- Answer questions from information you approve
- Book appointments in your calendar
- Log every call with a summary
- Alert your team
Where people step in
- When a question is beyond the agent
- When a caller asks for a person
- In the hours you choose, calls go through to your people
- Outside them, the agent takes a message
What they don't do: make outbound calls yet, take card numbers on a call, give legal, medical or financial advice, or promise results. UNCONFIRMED: Long to confirm
FAQ
Questions before we build?
Short answers. The rest we cover on your discovery call.
Will it replace my staff?
No. It handles the routine calls and chats. Your people handle the ones that need a person, and they get the details handed over.
What if it gets something wrong?
It answers only from information you approve. If the answer isn't there, it says so and takes the caller's details for a person. Every call is recorded and summarised, so mistakes show up and get fixed.
Will callers know it's an AI?
Yes. It says so at the start, and it tells callers that the call is recorded.
Will it work with my kind of business?
Everything we build is custom, not a template. It learns your answers, your hours and your way of working.
Can it connect to the tools we already use?
We connect to the systems you already use. We check each one in the audit before promising anything.
What does it cost?
We agree the scope and the price with you after the discovery call. Nothing is a fixed template.
Book a discovery call
Let's look at your business together.
Pick a time that suits you. We'll talk through how your business runs and where AI could help first.
info@mak-ai.co
Monday to Friday, 9am to 5pm Pacific
Based in California
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