About Mak-AI · how it works
Mak-AI is a team in California. We build AI that talks to your customers and automates the work behind it, and we start with how your business runs.
How it works
We look at how your business runs today and where the time goes.
We agree what to build first and how it should behave.
We build it around your business, connect it to the systems you already use, and test it with you.
We keep it running, watch how it performs and adjust it with you.
Our technology
We built the platform on leading speech and language technology and run it on secure cloud infrastructure.
Assistants that talk with your customers by phone and chat, and notice when someone is frustrated or in a hurry.
Software that does the repeatable work between your tools, the same way every time.
Assistants that read a situation, decide and act, within limits you set.
Example: a customer reports a warranty problem in chat. The assistant collects the details, automation files them and notifies the right person, and a person decides what happens next.
Clear about limits
What they don't do: make outbound calls yet, take card numbers on a call, give legal, medical or financial advice, or promise results. UNCONFIRMED: Long to confirm
FAQ
Short answers. The rest we cover on your discovery call.
No. It handles the routine calls and chats. Your people handle the ones that need a person, and they get the details handed over.
It answers only from information you approve. If the answer isn't there, it says so and takes the details for a person. Every conversation is recorded and summarised, so mistakes show up and get fixed.
Yes. It says so at the start, and it tells people that the conversation is recorded.
We connect to the systems you already use. We check each one in the audit before promising anything.
We agree the scope and the price with you after the discovery call. Nothing is a fixed template.
How we work
Two businesses never get the same setup. What we build, how it sounds and which tools it connects to are decided with you, and they change as your business does.
We learn how your business runs before we suggest anything.
Your answers, your hours, your way of working.
We build one thing first, test it with you, then grow.
We watch how it performs and change it with you.
Book a discovery call
Pick a time that suits you.